Culture - Guiding Star Mortgage

Welcome!

Welcome to Guiding Star, where our mission is to illuminate the path to homeownership for individuals and families across the nation. We believe in fostering a supportive and empowering environment for our mortgage agents, making Guiding Star not just a workplace, but a community.

Our Values

Our independent agents are connected by a shared passion for helping people secure their futures, and align with our company’s core values of customer commitment, collaboration, reach, and embracing change. We also stand to uphold the highest standards of ethics, and are always committed to improvement and staying ahead of the curve.

Inclusivity at Its Core

At Guiding Star, inclusivity is more than a buzzword—it’s a fundamental aspect of our culture. We celebrate the diversity of our team and believe that a mix of perspectives and experiences makes us stronger. Each voice is valued, and every individual is encouraged to bring their full, authentic selves to work. By embracing inclusivity, we can better serve our diverse clientele and foster a more innovative and empathetic workplace.

Celebrating Achievements Together

We believe that every milestone, big or small, deserves to be celebrated. At Guiding Star, we recognize and honor the hard work and dedication of our agents. Whether it’s securing a client’s first home loan, surpassing personal targets, or contributing to a team project, we make it a point to acknowledge and celebrate your achievements. Our virtual celebrations, personalized shout-outs, and rewarding incentive programs ensure that your contributions never go unnoticed.

Freedom & Collaboration

Our culture is built on trust, independence, and collaboration. As a mortgage agent at Guiding Star, you have the freedom to work independently from the comfort of your own home or any location that suits you best. We understand the importance of work-life balance and strive to provide a flexible, supportive environment where you can thrive. Our virtual team gatherings, regular check-ins, and robust communication channels ensure that, even though we may be miles apart, we remain closely connected and unified in our goals.

Joining Us

In joining the Guiding Star team, you’ll find a community where your professional growth is nurtured, your successes are celebrated, and your unique contributions are valued. We invite you to become part of our guiding team and help us light the way to homeownership for countless individuals and families.

Our Client Reviews

The words from our clients showcase the best of the best!

We recently used Dom to refinance our house, and he was AWESOME!!!! Dom was very professional and very responsive throughout the process, always keeping us updated on the current status of our application. After two banks turned us down, due to a past (discharged) Consumer Proposal, Dom was able to negotiate very favourable terms with another lender. To our lawyer’s (and our) surprise, Dom also did not charge us a broker fee. We will definitely be recommending Dom to others in the future.

Being a recent immigrant and totally ignorant about mortgage rules, it appeared impossible for me to get a decent mortgage approval from bank to buy our first home !! Here comes the saviour- Christina Steplock. Yes, we bought our first home. Christina was very professional, understanding and friendly all through the process. She was also honest about what we can and what we can’t! We are glad that we consulted her well in advance so we could plan in peace towards buying a home in Canada!! Thank you Christina

Christina was able to clearly explain to me all options available to me, as well as educate me on the finer details of lending and acquisition. She was detailed, patient and thorough, while maintaining a very comfortable balance of approachability and professionalism. Her follow-up was prompt, her service excellent, and attitude was positive and confident. Not only was her service incredible, but I was able to come away from the experience more informed, and with clearer direction. I strongly recommend Christina for thorough, complete, personal and friendly mortgage service. Thanks Christina!